FAQs
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We are a boutique cleaning service. For this reason, the quality and consistency of our cleans are in our control. I offer good value cleans and I use the best equipment and products that are safe for the whole family including pets.
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This depends on a number of factors including the size and condition of your home and whether you have added any extras to your clean. Through experience, I believe we offer fair prices for each job. One of the reasons I do not charge by the hour is because I am not finished until the job is done.
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You will always have me as your cleaner. For smaller jobs, it will take less and for larger properties, it will take more time to finish.
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I will always bring my own equipment and products. I am confident in our products and equipment and this ensures the best possible clean.
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We love pets. I am comfortable around pets but if you think your pet could impact the quality or duration of the cleaning, we kindly ask that you put your dog or cat somewhere safe whilst the cleaning takes place.
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One of the benefits of being a boutique cleaning service is that I offer that personal touch. You will know me before the job. For peace of mind, I am police checked and hold a first aid certificate.
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Yes, we are fully insured and have public liability cover up to
$10 000 000.
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You can pay cash, bank transfer, or direct deposit on the day the cleaning takes place.
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Move or lift furniture or heavy items
Wash dishes
Change bed linen
Chandeliers
Fabric blinds
Anything that cannot be reached from a small step ladder
Exterior windows
Animal waste including bird droppings
Excessive mould
Fragile items that are at risk of falling or breaking
Anything that may pose a risk to my health and safety.
Any outdoor areas.
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Not at all. 90% of our clients are not home when the cleaning takes place. You can provide us with a set of keys or an access code so that we can enter your home whilst you go about your day as normal. Keys and access codes are kept secure at all times. For the first clean ,our cleaners arrive 10-15 minutes prior to starting so they can introduce themselves and have a walk through your property with you incase you have any questions or specific instructions.
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If a cleaning job is cancelled within 24 hours of the scheduled start time, a 50% cancellation fee is applicable.
If cancelled on the day of the clean, the full fee for the clean will be charged.
if cancelled more than 24 hours before the scheduled clean, no fee will be charged.
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Our products are:
Australian Made
Plant-Based
Natural
Eco friendly
Vegan Friendly
Not tested on animals
Chemical free
Biodegradable
Safe for children and pets